General
1. How do I obtain my prescription?
2. Why are PerfectGlasses's prices so low?
3. What payment methods are available?
4. How long will it take me to receive my prescription glasses?
5. What's the cost of postage & packaging?
6. Do I need to send you a copy of my prescription?
7. What if I have any further questions?
8. I can't find an 'addition' reading on my prescription - what do I do?
9. Do you sell prescription glasses for children?
10. Are my payment details kept secure?
11. What sort of frames will suit me?
12. How can I protect myself while shopping online?
13. I've just ordered glasses from your website, but cann't find this frame on your site now. Why is this?
14. Can you read my prescription off my existing glasses?
15. Who checks my order to make sure I haven't entered anything that is obviously wrong?
16. I'm unsure about how to enter my prescription online. Can I send it to you instead?
17. I ordered two pairs of glasses, but have only received one - why is that?
18. How do I check on the progress of my order/glasses?
19. What do I need before ordering from you?
20. I made a mistake when ordering. What should I do?
21. Can I use my contact lenses prescription for ordering from you?
22. What about refunds for delivery?
23. What is my pupillary distance (PD), and how do I find out what it is?
24. How strong a prescription can you cater for?
25. How can I pay you?
26. What's your guarantee and refund policy?
27. How would I know if the Carl Zeiss lenses and designer frames are authentic?
28. Why should I buy from Perfect Glasses?
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Frames
1. Your frames look good, but are they as sturdy and durable as the frames in high street shops?
2. Do you sell branded frames?
3. What if my frames need adjustment after I receive them?
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Lenses
1. What material are the lenses made of?
2. I would like to have branded Carl Zeiss/Kodak lenses. Can you supply these?
3. Do you supply glass lenses?
4. Do you sell bifocal lenses?
5. What shape of bifocal lenses do you supply?
6. Do you sell varifocal/progressive lenses?
7. I love my existing frame. Can you reglaze this for me?
8. Can I choose how light or dark the level of tinting should be on the glasses/sunglasses that I'd like to order?
9. Do I need to order thin lenses?
10. Don't plastic lenses scratch?
11. What are varifocal lenses?
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General
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| 1. How do I obtain my prescription? |
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| Under the UK Opticians Act of 1989, it is the obligation of any optician to provide you with a prescription. The optician will provide you with a thorough eye examination, and is required by law to provide you with a copy of your prescription for your own records. You are not under any obligation to purchase your glasses from your optician - so do not feel pressured into doing so! |
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| 2. Why are PerfectGlasses's prices so low? |
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| Our prices are significantly lower than what you would find in high street stores. We're an online shop, so we can take advantage of lower costs of operation - which means no renting expensive prime location property, or paying for the upkeep of numerous items of expensive eye testing machinery. At PerfectGlasses, we don't take orders via premium rate numbers, which often can cost a great deal. Being experienced ophthalmologists, we receive all our frames directly from the manufacturer! Our lenses are made to your order in our own laboratories, which cuts out the middleman, and allows us to keep our prices at the lowest possible. |
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| 3. What payment methods are available? |
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| We accept all major credit and debit cards which are kept secure with the strongest level of encryption commercially available. We don't store your card details on our server: all our payments are processed by Sagepay (formerly PROTX), the UK's leading secure payment processor. This makes all transactions 100% safe and secure. |
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| 4. How long will it take me to receive my prescription glasses? |
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| After your glasses have been processed in our laboratory under the supervision of our qualified opticians, they are usually dispatched within 3 working days. However, they can take up to 28 days in complex cases. |
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| 5. What's the cost of postage & packaging? |
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| The cost of postage and packaging in the UK/Ireland is £3.95 per pair of glasses. Postage outside the UK will cost £5.00. Note though, you can choose a delivery address that is different from the billing address. So, for example, your billing address can be your home address, but you can choose to have the glasses delivered to your office. |
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| 6. Do I need to send you a copy of my prescription? |
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| No - as long as you have a current up-to-date prescription (i.e. not more than two years old when ordering). |
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| 7. What if I have any further questions? |
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| If you have any further questions not answered in this section, please contact us directly at customerservice@PerfectGlasses.co.uk. |
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| 8. I can't find an 'addition' reading on my prescription - what do I do? |
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| If your glasses are for distance only, you don't need to worry about the addition. The addition value is only required if the glasses are going to be used for reading or other close-distance work. Sometimes opticians use the word 'ADD' or 'Near' instead of 'addition'. They may also write it just once, but since it normally applies to both eyes, and is almost always the same value for both, you would need to enter the same value in both places in the form. (e.g. 'Add' +2.50 - should be entered for both L and R eyes). |
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| 9. Do you sell prescription glasses for children? |
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| Yes we do sell prescription glasses for children. However, the glasses will be dispatched only after we have confirmed the order with the parent/guardian of the child. |
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| 10. Are my payment details kept secure? |
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| Yes, all your payment details are entered in a secure internet site that our website links with, which is managed by Sagepay (formerly PROTX). PerfectGlasses.co.uk does not record customer payment details. All this information is held in a secure server managed by Sagepay.Our shop uses 128 bit SSL, the strongest level of encryption commercially available; all transactions are guaranteed to be 100% safe and secure. |
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| 11. What sort of frames will suit me? |
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The shape of your face is the most important factor when choosing any frames. The list below should give a broad idea as to frame designs:
- Round Faces - Rectangular frames would be most suitable.
- Oval Faces - Most frames suit this face shape; size is the most important point when deciding here.
- Triangular Faces - Rectangular frames would be most suitable.
- Square Faces - Oval or round frames would be most suitable.
- Rectangular Faces - Oval and round frames would be most suitable with medium - or larger-sized models.
At PerfectGlasses.co.uk, we are confident that you will love the quality of the frame and lenses. The best part about ordering at PerfectGlasses.co.uk is that all our products come with a 110% Price Promise.
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| 12. How can I protect myself while shopping online? |
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| When you make a purchase online, be sure to look for the little lock icon on the bottom of your web browser to make sure that you personal information will be protected by secure encryption. You can also check this by holding your cursor over the web page in question, clicking the right button on your mouse, and selecting "Properties". Then verify that the web address shown starts with an "https". The 's' denotes a secure web server. At PerfectGlasses.co.uk we do not store your credit card information on our server, making your purchase 100% secure. |
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| 13. I've just ordered glasses from your website, but cann't find this frame on your site now. Why is this? |
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| At PerfectGlasses.co.uk we have an automated inventory management system. If the frame that you have selected is the last piece in our stock, it will automatically disappear from our website after you have placed the order. Rest assured, you will receive the pair of glasses that you've ordered. |
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| 14. Can you read my prescription off my existing glasses? |
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| Yes, we can - provided they're made to a prescription that's still in date (less than 2 yrs old). Just send your glasses to us along with your details and we will contact you to have your order processed. Once we've read the prescription from your glasses, we'll send them back to you along with your new pair. Note that an administration charge of £10.00 applies for this service. |
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| 15. Who checks my order to make sure I haven't entered anything that is obviously wrong? |
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| We have a team of qualified dispensing opticians who check and authorise every single order. If they come across anything which they think is out of the ordinary, or something that, based on their experience, looks incorrect, they will get in touch with you by email or telephone, and may ask you to confirm some of your prescription details. Don't worry - you're in very good hands! |
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| 16. I'm unsure about how to enter my prescription online. Can I send it to you instead? |
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| Yes, you can. If you're uncertain as to how to go about it, you can email us a copy of your prescription; we'll attach it internally for you. |
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| 17. I ordered two pairs of glasses, but have only received one - why is that? |
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| On occasion, one pair of glasses can take slightly longer than the other. This is mainly due to a combination of the lens, prescription complexity and any coatings being added. We like to get you your glasses as quickly as possible, so if one pair is ready earlier, we dispatch them to you immediately, and send any subsequent pairs as soon as they're done. |
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| 18. How do I check on the progress of my order/glasses? |
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| On the top right hand corner of our website you will find an icon that says 'Track Your Order'. This feature allows you to view the prescription you entered on our website while placing your order, delivery address, details of purchase and the status of your order. |
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| 19. What do I need before ordering from you? |
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| All you need to shop with us is your prescription. PerfectGlasses offers you an extensive and comprehensive range of quality spectacles at prices that are much lower than in high street stores. |
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| 20. I made a mistake when ordering. What should I do? |
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| Call or email us as soon as possible. This is because we process orders as quickly as possible to ensure you receive your glasses at the earliest. For this reason, please double-check your prescription and shipping information before placing your order on our website. |
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| 21. Can I use my contact lenses prescription for ordering from you? |
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| No, as contact lenses have a different prescription. |
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| 22. What about refunds for delivery? |
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| We're afraid we simply don't do them. |
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| 23. What is my pupillary distance (PD), and how do I find out what it is? |
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Simply put, it is the distance between your pupils.
For a pair of glasses to optimally perform for you, the lenses need to be made to match the distance between your eyes-in such a way that the centre of each lens aligns with the centre of your pupils. To achieve this, we need your pupillary distance measurement, also called the PD measurement.
You could ask your optician for your pupillary distance measurement when he or she is conducting your eye test. |
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| 24. How strong a prescription can you cater for? |
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| The maximum prescription we cater for is: ±12.00 SPH (sphere) and ±4.00 CYL (cylinder). |
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| 25. How can I pay you? |
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| We accept all major credit and debit cards. Unfortunately, we do not accept NHS vouchers, PayPal, personal cheques, postal orders and Accor vouchers as payment. |
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| 26. What's your guarantee and refund policy? |
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| We offer you a 100% quality guarantee on all our products. |
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| 27. How would I know if the Carl Zeiss lenses and designer frames are authentic? |
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| Our 'Carl Zeiss' lenses carry the original markings on them and come with the authenticity card and all our branded frames come with the original brand case and cleaning cloth. |
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| 28. Why should I buy from PerfectGlasses? |
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We offer you a 100% quality guarantee on all our products.
We provide you with a FREE scratch resistant coating worth £10.00.
We give you the facility of keeping track of your order by our "Online Order Tracking Facility".
3-day dispatch for all non complex prescriptions.
FREE stylish case and microfibre cloth.
Customer privacy and payment information are protected within the highest of standards.
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Frames
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| 1. Your frames look good, but are they as sturdy and durable as the frames in high street shops? |
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| All the frames that you see on our website don't just look good, but feel good as well. They are durable and are often supplied by the same companies who supply to high street stores. |
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| 2. Do you sell branded frames? |
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| Yes, we do. All our branded frames come with the original brand case and cleaning cloth. You'd be surprised, actually, at how much you can save on branded frames with us. Click here to have a gander. |
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| 3. What if my frames need adjustment after I receive them? |
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| Most optical stores will do a minor adjustment for a small fee. If the problem still persists you can send it back to us and we will rectify it. |
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Lenses
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| 1. What material are the lenses made of? |
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| The glasses we supply come with plastic optical lenses with a FREE scratch-resistant coating. Remember, lenses can never be scratch-proof. However, the scratch-resistant coating does reduce the risk of the lenses getting scratched through daily wear and tear. |
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| 2. I would like to have branded Carl Zeiss/Kodak lenses. Can you supply these? |
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| We certainly can. Our Carl Zeiss & Kodak lenses carry the original etchings on them, and come with the authenticity card. All you need to do is email your prescription to us, and our fast and friendly customer service team will respond to you immediately. You'll be surprised when you know how much you can save on branded lenses! |
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| 3. Do you supply glass lenses? |
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| Yes, we can supply glass lenses on request. The price for these lenses is the same as plastic lenses, unless you have a very high prescription, and require it in a 1.9 index thickness. If you would like to order glass lenses instead of plastic, just make a mention in the Extra Information box after you enter your prescription. |
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| 4. Do you sell bifocal lenses? |
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| Yes, we do. You can get yourself bifocal lenses for just an extra £25.00! We only suggest bifocals to those who have been recommended these by their optician, though. We have a large choice of frames that accommodate bifocal lenses. Click here to view these. |
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| 5. What shape of bifocal lenses do you supply? |
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| We generally supply D28 bifocal lenses. These are standard "D"-shaped lenses. We can - upon request - also supply executive bifocals. These are the kind that stretch across the entire length of the lens. If you would like to have these, all you need to do is mention this in the Extra information box after you enter your prescription. |
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| 6. Do you sell varifocal/progressive lenses? |
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| Yes, we do. Due to the complexity involved in these lenses, we send out a varifocal "kit" to those who order varifocals. This kit contains an easy guide which helps you/your partner mark up the frame as required. Once this is done, you need to send the frame back to us along with the markings and our laboratory experts will do the rest. |
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| 7. I love my existing frame. Can you reglaze this for me? |
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| Yes we can! Our reglazing service starts from just £20.00. Just email your prescription to us for an exact quote and our efficient customer service team will respond to you immediately. |
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| 8. Can I choose how light or dark the level of tinting should be on the glasses/sunglasses that I'd like to order? |
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| Of course you can. We offer three gradients of tinting for the colours available. Once you have chosen the tint colour (this can be chosen after you have entered your prescription), just mention in the Extra Information box the level of tinting you'd like to have. If you do not enter any information there, we will send your glasses/sunglasses with a medium tint. |
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| 9. Do I need to order thin lenses? |
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| The need to order for thin lenses depends on your prescription and the frame you choose. We recommend thin lenses if your spherical power is ±2.5 or above. This is particularly important if you are choosing a semi-rimless or rimless frame. These frames expose the lenses and choosing thin lenses improves aesthetics and overall face value! |
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| 10. Don't plastic lenses scratch? |
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| Even though plastic lenses are softer than the traditional glass lenses, they are considerably lighter and safer. For added resilience, we provide you with a FREE scratch-resistant coating. |
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| 11. What are varifocal lenses? |
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| Varifocal lenses - also known as progressive lenses - are multifocal lenses that deliver a seamless progression of distance, intermediate and reading powers to achieve all-round comfortable viewing distances, as opposed to bifocal lenses, which can only provide distance and reading visions. Bifocals, additionally, sport a visible dividing line and have been known to cause headaches and even dizziness in some users. With varifocal lenses, you can look through the higher part of the lens to see clearly across the room and into the distance. You can also look ahead to view your computer in the intermediate zone and drop your gaze downward to read and do fine work comfortably. Also, varifocals have known to give the wearer a more youthful and sophisticated look. |
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