How to Return your Glasses?

Prescription Glasses Online
January 14, 2019
Published By Skye Spencer

All you need to know about returning your glasses at Perfect Glasses

Perfect Glasses offers a 100% satisfaction guarantee on all it's frames so, we know that you are going to love your new glasses but for any reason, you wish to exchange them our exchange policy is the simplest it can ever be!

Perfect Glasses offers an “industry first” 100% refund on the glasses frames you have bought if you don't like them. This is also “industry only” benefit that you can avail on all the mens and womens glasses.

None of our competitors or for that matter anybody offers this kind of guarantee on all their eyewear. That's why at Perfect Glasses customer delight is paramount.

However, we think it would be unfair for our customers to expect the refund for lenses made especially as per their prescription. Thus, we do not offer any refund for the lenses component of your order.

You can exchange the womens and mens glasses online that you have purchased for a variety of reasons- Got them as a gift? Don't like the fit? Thought the image looked different?

Perfect Glasses offers a worry-free warranty, that gives you a 90 day no quibble return period! They just expect the glasses to be in a good condition when you request a return or a refund.

Here are a couple of things that you need to know when you buy glasses online at Perfect Glasses and request a refund or a return of your product:


  • The frame you received is damaged

  • Conditions like slight discolouration, minor scratches, loose hinges can be covered under damages for all glasses, sunglasses and designer glasses.

  • The frame is not the one you ordered

  • You might receive a different frame than what you ordered. This is a packing error and we ship globally it is an inconvenience we rarely face.

  • The prescription is not accurate

  • You entered the wrong prescription or entered the one that hasn't been updated with your optometrist.

  • The package does have promised accessories

  • Perfect Glasses provides free prescription lenses and an anti-glare coating on all it glasses and prescription sunglasses, and a case with a microfiber cloth for cleaning. If you haven't received your case and cloth as promised you can request one.

  • You are not satisfied with your frame

  • Use PerfectGlasses virtual mirror and try out all the frames featured on their online catalogue. If you feel the one you received isn't what you expected or different from the featured picture you can request an exchange or refund.

Contact Us Page

You Must:

  • The product should be in good condition, with all the accessories in place

  • The return request form should be filled and emailed to us at [email protected]

  • When you choose to return your product we request that you acquire proof of postage from the local post office as we do not take responsibility of packages lost in the post.

Following receipt of your order if you are not happy you can call our customer team at 0150 927 9955 and they will help you with your return process with the return number that needs to be included on the package.

Perfect Glasses hosts a website, with simple filters to narrow down your search for prescription sunglasses uk and prescription glasses. Plus, you get free shipping across UK and a robust service team happy to help you out at every juncture of your purchase if you are stuck!

You can read the terms and conditions for purchases on Perfect Glasses here: Terms and Conditions

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